Cancellation policy

These terms apply to stays booked directly on aureonresidence.com. They are the same terms we offer on Airbnb. The policy for your booking is also shown with your price before you pay and in your confirmation email, and is saved with your booking.

If you cancel

• [Full refund if you cancel at least [X] days before check-in.]
• [[50]% refund of the nightly rate if you cancel between [X] and [Y] days before check-in.]
• [No refund if you cancel less than [Y] days before check-in.]

Deadlines count back from the check-in time on your arrival day, in Melbourne time. Your cancellation takes effect when we receive your email.

If we cancel

If we ever have to cancel your booking, we'll refund everything you paid, in full.

Changing your dates

Email us before cancelling. If the residence is free on your new dates, we'll do our best to move your booking.

How to cancel

Email contact@aureonresidence.com with your confirmation code. We'll confirm the cancellation and any refund in writing.

Refunds

Refunds go back to the card you paid with. Banks usually take 5 to 10 business days to show them.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law. For example, if the residence is significantly different from its description, or we can't provide your stay, you're entitled to a remedy.

If you booked through Airbnb, Airbnb's cancellation policy and process apply instead.