Privacy policy

This policy explains how Aureon Residence (ABN 19 920 296 476) ("we", "us") collects, uses and protects personal information through aureonresidence.com and when you stay with us. We handle it in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• When you book: your name, email address, phone number and country, your dates, the number of adults, children and infants, and any message you send us.
• Payment: card payments are handled by Stripe. Your card number goes straight to Stripe; we never see or store it. We keep the amount, the payment status and Stripe's reference.
• To prevent fraud and abuse: the IP address you book from, when you accepted these terms, and short-lived records used to limit repeated requests.
• If you sign in to My bookings: your email address and when you signed in. We email you a one-time code; there is no password.
• On your device: the site uses your browser's storage to remember things like residences you've saved and your sign-in. We don't use advertising or analytics cookies. Stripe sets its own cookies on the checkout page to detect fraud.

How we use it

• To take your booking and payment, confirm it, and send your confirmation and arrival guide.
• To record your booking in Hostex, our booking calendar. Hostex keeps our calendars on other booking sites, such as Airbnb, up to date so your dates can't be booked twice. Those sites receive the dates, not your details.
• To contact you about your stay, reply to your messages, and handle changes, cancellations and refunds.
• To prevent fraud and misuse, and to meet our legal, tax and accounting obligations.

We don't send marketing emails and we don't sell your personal information.

Who we share it with

Only the service providers we need to run bookings, for the purposes above:

• Stripe: payments.
• Hostex: reservations, our calendar and guest messages, including your arrival guide.
• Supabase: our database and the My bookings sign-in.
• Resend: sending booking emails.
• [Vercel]: hosting the website.
• OpenStreetMap: the map on each residence page is loaded from OpenStreetMap, which receives your IP address.
• Google Fonts: a font used in the payment form, which receives your IP address.
• [Cleaners or building management, if they receive guest names for access or facility inductions.]

We may also share information with our professional advisers, or where the law requires it. Some of these providers store or process information outside Australia, including in the United States and the European Union.

How long we keep it

We keep booking and payment records for as long as we need them for your stay, and for at least five years afterwards to meet Australian tax record-keeping requirements.

Security

Information is encrypted in transit between your browser, our systems and our providers. Access to booking records is limited to us and the providers above.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or make a privacy complaint, by emailing contact@aureonresidence.com. We'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.